When was safaricom established

This is why we adopted nine out of the 17 Sustainable Development Goals SDGs to help guide our company into the next phase of its growth. Safaricom was the first Kenyan company to integrate sustainability deep into the core of our every business decision. We are using the SDGs to transform and boost the success of our business and enhance our Transforming Lives agenda. We have delivered solutions such as the Safaricom App and Hakikisha, which gives our customers more control over how they use our network.

We became the first operator in the world to introduce real time refunds for call drops. Since launch of the Safaricom Guarantee service in May , the number of recorded uncompleted calls on the network registered at less than 0. More importantly, this activity has given us an unprecedented view of our customers that helps us to ensure that our services remain relevant and optimised for this market. We introduced My Data Manager, which is now being used by over 3 million subscribers to manage their data consumption.

We also diversified the Bonga proposition to allow subscribers to use points for more than just network services. We have made a conscious choice to grow with our partners, who are using our mobile platform to deliver unique services that meet the needs of Kenyans. We have co-created first-of-their-kind solutions alongside partners like Craft Silicon to produce the taxi hailing app, Little; as well as partnering with M-Survey to roll out a customer feedback solution.

Through our Spark Fund, we have invested in growing companies such as Lynk and Sendy to build the profile of new industries based on mobile and e-commerce.

These engagements have allowed us to diversify our income to meet the needs of more customers, and have led to a shift in our revenues that we expect will characterise the company for years to come. We have started delivering the network of the future through 4G, which is now available in over 30 counties in Kenya. We rolled out sites, which means we are now approaching 1, 4G stations. Need Support? We are here for you. Facebook Twitter. As at 31st March the company has 6. Kenya is the first country in the world to use this service, which is offered in partnership between Safaricom and Vodafone.

M-PESA is available to all members of the public, even if they do not have a bank account or a bankcard. Safaricom requires most of its customers to pay for services in advance, thus limiting its customer-related credit risk.

It focuses on low-income clients to boost its customer base; expansion of its GSM coverage footprint in rural areas and capacity levels in key urban areas; improve the performance and reliability of its services; and introducing new and innovative products.

Safaricom furthe: offers all prepaid and post-paid users a variety of value priced service plan options and products; Safaricom has aligned itself with other business partners including distributors, suppliers and technology partners. These arrangements help Safaricom maintain a low cost structure while ensuring high quality customer products and services; the company is bundling its products and services with products of globally established companies with the goal if deploying reliable, high-quality cellular products and services to the mass market and competing effectively with other mobile providers.

In this regard Safaricom has a working relationship with Vodafone Group Plc, an established leader in global mobile telecommunications industry. The amount of investment Vodafone has made is among the largest ever made by any foreign company in Kenya. The company has focused on enhancing its image by involving itself in the community and focusing on local themes, which may resonate with the targeted customer base.

During , Safaricom continued an aggressive growth campaign both to increase its subscriber base-by launching a series of promotions and investing heavily in subscriber acquisition-and to increase the core network capacity and coverage in rural areas.

To attract new investments into the ICT sector, the regulation capping foreign ownership of telecoms companies at 80 percent is being relaxed to allow foreigners to launch operations without a local partner. The introduction of new players and a changing regulatory landscape will bring new challenges to Safaricom and the industry as a whole. Retail tariffs are likely to experience downward pressure, which will lower ARPU for both prepay and post pay subscribers for the industry as a whole.

Enhanced competition will also create the need for the company to maintain higher levels of selling and limit its general and administrative expense levels. This is due to the potential requirement for higher advertising costs to protect the subscriber base and increased payroll costs to retain key managerial talent.

In Safaricom launched Kenya's first mobile internet portal www. Safaricom Sacco Downloads. How Can We Help? Have a question?